Returns & Refunds Policy

Last updated: August 15, 2026

We want you to be satisfied with your purchase. Basinhaus, operated by Enchantgoods LLC, accepts eligible returns requested within 30 calendar days of delivery, subject to the terms below.

30-Day Return Window

To request a return, contact us within 30 calendar days after your order is delivered. Items should be unused, uninstalled, in their original condition, and returned with the original packaging, accessories, manuals, and other included components.

How to Start a Return

Before sending any item back, contact us at enchantgoodsllc@gmail.com or call 740-853-3171. Please include your order number, the item you wish to return, and the reason for the return.

Do not send a return to our business address unless we have provided written return instructions. The correct return destination may depend on the product or supplier.

Return Shipping

If you are returning an item because you changed your mind or no longer want it, you are responsible for the return shipping cost unless we agree otherwise in writing. If an item arrives damaged, defective, or materially different from what you ordered, contact us and we will provide the appropriate return or replacement instructions.

Refunds

Once an eligible return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund after it is issued.

Original shipping charges are not refundable for change-of-mind returns unless required by law or otherwise agreed by us. If the product was damaged, defective, or incorrect, applicable shipping charges will be handled as part of the resolution.

Items That Cannot Be Returned

Items that have been used, installed, materially altered, damaged after delivery, or returned with missing parts may be ineligible for a refund. Products identified as final sale or non-returnable before purchase are also excluded, except where applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and photographs or other information that helps us evaluate the issue.

Contact Us

Enchantgoods LLC
111 N. Wabash Ave
Chicago, Illinois 60602
Phone: 740-853-3171
Email: enchantgoodsllc@gmail.com