Privacy Policy
Last updated: August 15, 2026
This Privacy Policy explains how Basinhaus, operated by Enchantgoods LLC (“Basinhaus,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you visit basinhaus.com, contact us, create an account, place an order, request a return, or otherwise use our website and services.
1. Information We Collect
Depending on how you use our website, we may collect information you provide directly to us, including your name, email address, telephone number, billing address, shipping address, account information, order details, product inquiries, return or refund requests, and other information you choose to provide.
When you use the website, certain technical information may also be collected automatically, such as IP address, browser type, device information, pages viewed, referring pages, approximate location derived from IP address, and cookie or similar technology data.
2. Order and Payment Information
Our store is built using WordPress and WooCommerce. When checkout is enabled and you place an order, WooCommerce may store information needed to process and manage the order, such as the products ordered, order date, name, email address, telephone number, billing address, shipping address, and the payment method selected.
If you choose Amazon Pay, information needed to process or support your payment and order may be exchanged with Amazon Pay and its affiliated service providers. Amazon Pay processes payment information under its own privacy notices and terms. We do not need to receive your full payment-card number from Amazon Pay in order to process an Amazon Pay transaction.
3. How We Use Information
- process, fulfill, and manage orders;
- process payments, refunds, returns, and exchanges;
- communicate with you about orders, products, inquiries, or customer service requests;
- provide account functionality and maintain transaction records;
- prevent fraud, abuse, security incidents, and unauthorized transactions;
- operate, maintain, troubleshoot, and improve our website;
- comply with tax, accounting, legal, regulatory, and recordkeeping obligations; and
- send marketing communications only where permitted and, when required, with your consent.
4. When We Share Information
We may share information when reasonably necessary to operate our store and provide services to you. This may include payment processors such as Amazon Pay; website, hosting, and e-commerce service providers; suppliers and fulfillment partners; shipping and delivery providers; fraud-prevention and security providers; professional advisers; and government or law-enforcement authorities where disclosure is required by law.
5. Suppliers, Fulfillment, and Shipping
Some products may be fulfilled or shipped by third-party suppliers or logistics providers. When necessary to fulfill an order, we may provide them with information such as your name, shipping address, telephone number, email address, product ordered, and other information required for delivery or customer support.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for site functionality, security, shopping-cart and checkout features, account sessions, preferences, and website performance. Third-party services integrated into the site may also use cookies or similar technologies in accordance with their own policies.
You can control cookies through your browser settings. Disabling certain cookies may prevent parts of the website, account, cart, checkout, or payment functions from working correctly.
7. Marketing Communications
If you choose to receive promotional emails or other marketing communications from us, you may opt out at any time by using the unsubscribe option included in the communication or by contacting us. Transactional or service messages relating to an order, account, payment, return, refund, or customer-service request may still be sent when necessary.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, dispute resolution, tax and accounting requirements, legal compliance, and enforcement of agreements. Retention periods may vary depending on the type of information and applicable requirements.
9. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no website, internet transmission, database, or storage system can be guaranteed to be completely secure.
10. Your Privacy Choices and Rights
Depending on where you live, you may have rights relating to your personal information, which may include the right to request access, correction, deletion, or a copy of certain personal information, and the right to withdraw consent where processing is based on consent.
To make a privacy request, contact us using the information below. We may need to verify your identity before completing a request, and certain information may need to be retained where required or permitted by law.
11. Children’s Privacy
Basinhaus is not directed to children under 13, and we do not knowingly seek to collect personal information from children under 13 through this website. If you believe a child has provided personal information to us, please contact us so that we can review the matter.
12. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites and services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information to them.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will be posted on this page with the “Last updated” date shown above.
14. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy request, contact:
Enchantgoods LLC
Basinhaus
111 N. Wabash Ave
Chicago, Illinois 60602
United States
Phone: 740-853-3171
Email: enchantgoodsllc@gmail.com