Return & Refund Policy

Last updated: July 14, 2026

At Enchantgoods LLC, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled. This policy is offered in accordance with applicable Illinois consumer protection law.

1. Return Window

You may request a return within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and returned in the original packaging with all included accessories and documentation.

2. Non-Returnable Items

Certain items may not be eligible for return, including custom or made-to-order products, clearance items marked as final sale, and items that have been installed or show signs of use. Please review the product page before purchasing.

3. How to Start a Return

To initiate a return, contact us at enchantgoodsllc@gmail.com with your order number and the reason for the return. We will provide return instructions. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days. Original shipping charges are non-refundable except where the return is due to our error.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

6. Exchanges

If you would like to exchange an item for a different finish or model, contact us and we will do our best to accommodate, subject to availability.

7. Contact Us

For returns and refunds, please contact us:
Enchantgoods LLC
111 N. Wabash Ave, Chicago, Illinois 60602
Phone: 740-853-3171
Email: enchantgoodsllc@gmail.com